How can I motivate my
"IF" by Rudyard
What Clients, Industry and Associates say....
Note: My dear friend,
Mr. Herman Holtz, famous Consultant and Best-Selling Author, passed
away on the first weekend of March 2001. Since he meant so much
to me, his testimonial will always be on top of the list. Mr.
Holtz's web site and e-mail mentioned here below are no longer actual
but you can access some of his books at this page and find some of his articles through a
search on the net.
Date: Tue, 04 Aug 1998
Claire Belilos, is the most tirelessly persevering and thorough consultant I have yet encountered, relentlessly pursuing perfection in the smallest detail. She would certainly be my consultant, were I in the hospitality business.
Herman Holtz, author
of "How to Succeed as an Independent Consultant".
June 5, 2002
As a business writer and researcher, I stand in awe
of Claire's down-to-earth approach and clear, direct, writing style.
Her ability to put her finger right on the pulse of the crucial
issues confronting today's managers - and her skill in bringing
her year's of experience in the hospitality industry and in consulting
to bear upon their resolution - make all her writings a "must"
I want to thank you for allowing me to feature your articles on my site at http://www.hr-info.com, which led to many positive comments among my clients and the human resources directors visiting the site. Thank you again and best regards,
Tassos Tsapilis, President, HR-Info.com, Australia
Thank you so much for your time, efforts, and enthusiam. I
appreciate your efforts greatly.
newsletter issue on the Pillars of Customer Service
From a top Executive Chef in the U.S.:
I am a manager of a high volume chain restaurant in Orlando at Downtown Disney. I assist in running the front of the house. I have a list of challenges and the first one I want to accomplish is team moral. I am working on getting the staff to a higher level of excellent team service as well as ownership in what they do. Your articles help!! Thank you. We have pre-meal shift meetings every day and I am always looking for ideas and stories to bring to the crew.
I am a partner in a
Software Company based in India.
An excellent site for students to reference, as the content validates what we are talking about in the classroom.
Guy Baker, Professor
June 4, 1999
I have been to your web sites on numerous occasions. The ideas presented in your article "Defining Service" clarify what service is all about and I used it, with your permission, to train my Department Heads.
General Manager, of
a U.S. Chain Hotel in Cairo
I have read a lot of
your mailings to HRNET (of Cornell) and have come to know a little
about you. I
Claire, over the last
several months, I have read your responses to posts. I am truly
thankful for your intelligent thought provoking comments. You generally
go beyond the basis stream of thought and provide very sound critical
thinking to your responses. Thanks again, I wish you were part of
my team at work.
20 May 1999 14:21:49 -0700
Just wanted to thank you for your wonderful site -- it's full of interesting, valuable information. We're in the process of updating our Employee Orientation Program and I came across your site by doing a keyword search "employee orientation".
Your article offers
a unique perspective on the process that I did not come across on
any of the other sites I visited, which included things
I am enjoying your forum
very much and learning a great deal from it. It is amazing to me
that such a wealth of professional opinion and thought is available
to me through your forum and I feel very lucky to be able to access
I would like to briefly express how thankful we all are at La Ciociara Catering of having met you and given the opportunity to receive your professional advice on how to greatly improve our hospitality service. We have already received great reviews from our customers and there is a great deal more teamwork among our staff members.
Sylvio Papa, La Ciociara Catering, Vancouver, B.C. Tel:(604) 931-7161 Fiesta Pui Bella, Weddings & Banquets Catering Company
I thought to drop you a line to thank you for providing us with the leadership and tools to strengthen our yacht chartering services.
Your personal experience in the Hospitality industry, Human Resources, and business structures gave us the foundation to develop our team, product, market and service.
You created a very relaxed atmosphere with the round table meeting, successfully brought down animosity walls between co-workers, and allowed us to really take part in idea creation and decision making. I would also like to extend my appreciation for your follow-up, introduction to the Vancouver Board of Trade, and suggestions for marketing our product.
You definitely demonstrate a genuine care for your customers by going the extra mile."
Manager, Yacht Charters, Vancouver, B.C.
I recommend Claire as an outstanding professional in the Training field. Her extensive experience in the hotel industry makes her a good person to plan and implement training programs.
Her experience enables a good understanding of operational issues and facilitates all-round understanding. Her encouragement, enthusiasm and dedication to her area of expertise impressed us and left us more confident of our abilities.
Our Hotel has benefited from Claire's direction in preparing our Heads of Departments to systematically prepare lesson plans and evaluate lesson outcomes.
Her extensive experience in Hospitality enables a good understanding of operational issues.
Our Department Heads now feel confident in delivering the supervision classes that would teach a range of personal and interpersonal skills to our supervisory staff. By the end of The Design and Delivery of Training Seminar we felt more confident of our abilities to train and develop our team."
The Training Course was delivered in a pleasant manner and easily comprehended. I have already instituted changes in training procedures in my business and can see positive results in behaviour patterns and work methods.
The information conveyed has helped me to evaluate my existing training programs, better organize and define the content of these programs, and clearly set and improve training goals and objectives. Results have been achieved as planned. This has already saved me time.
The course has motivated me to invest more time and effort to self-develop and apply my know-how in a more practical manner."
Executive Chef, Exclusive Golf Club, Vancouver, B.C.
We are very satisfied with the re-organization of our Housekeeping Department - actually, more than satisfied..."
Vice President - Finance, 200-room Time-Share Hotel, Whistler, B.C.
I like the way you incorporated industry information, business trends and safety training in the new Employee Handbook, and I especially liked your idea of having the Employee Handbook become a "live tool" - and not "for the bookshelves".
General Manager, Franchise Hotel, Vancouver, B.C.
Thank you for an excellent presentation on Careers in the Hospitality Industry at our Career Fair. You provided valuable information to students and parents of this school, and they appreciate it very much."
Anne Meyer, Career Advisor
I wish to compliment you on your drive, initiative and creativity in developing a North American market for our specialized scanners though you were new to the high-tech industry."
Moshe Rafael, President
Congratulations! You must be proud and you deserve it! I'll proudly look for those articles and save them. Besides... I couldn't ask for a better mentor in this business.
It's funny but your advice still echoes through my ears with every related situation that arises in this biz... I've been living by it!. Thanks again......It's seems to be paying off.
Judy Kwiatkowski, Sales
and Events Coordinator
I "met" Claire in one of the "streets" of the Internet. We discussed ways to promote my hotel which is a small hotel at the center of Jerusalem. After I explained her how we operate, she prepared me a promotion letter to be sent with each check that I send to the travel agents.
The professional letter had an immediate effect. For the first time I got comments from the Travel agents to my letter. Till now they only cashed the attached check. That letter made a direct hit like a "TOMAHAWK MISSILE".
That was a great job. Thanks Claire
Tody Warshavsky, General
" I wish this forum (Customer Service Viewpoints Forum of Easytraining Claire great success!
IMO, forum participants will find in Claire a really good friend and colleague; a thoroughly knowledgeable and seasoned professional; someone who would be willing to do whatever it might take for helping people succeed; and, overall, a first class expert-consultant.
I should know. I found Claire some weeks ago through a forum such as this, and since then she has proven to me that she is someone who is both competent and a real human being, a rarity in our days.
So, again Good luck Claire!
Costas Chantzis, President
Date: Fri, 05 Jun 1998
I like your article in VirtualPromote Gazette #53 (Marketing your Business, Product or Service on the Web). It was helpful and nice.
Good luck from Spain. Keep up!!
España) Gentes viajeras y sociables
Thank you so much for your input regarding cross training of "difficult employees/managers". I've since used your advice to create energy between my teams by having my employees cross train to their own team members' jobs before cross training to other teams.
I've still got it going on a small scale and it seems to be producing some interesting effects for me. In general, I'm creating my own internal promotable talent pool, and keeping more menial type workers from becoming too stagnated in dead end job choices.
CEO of a high-tech company in the U.S.A. (1998)
I am a student at the University of Georgia. I am presently taking a personnel management course. Request permission to share with the class your paper on Maslow's hierarchy needs. You have done an excellent job, and I think that we can all benefit.
Women's Centre" firstname.lastname@example.org
I would like to compliment you on a report that you wrote regarding: Training and Development, "Achieving Results by focusing on the Human Factor." Personally I think you have hit the nail right on the head. I have been thinking on these lines for a long time but could not find the appropriate words to describe how I was feeling, until I read your piece.
You can see it so plainly everywhere we go into today's society there is no value placed training and development anymore( I question whether their ever was) How important the little things count in our every day life and how people assume that their is no need for this because they don't even consider the word human and what it means. To think about their needs, beliefs, backgrounds, ideas and aspirations is not even entered into their train of thought only what the outcome is and what needs to be done. Many times I see people devaluing amongst people vs. people and classifying people into lots and categories and it rubs me the wrong way. WHAT TO DO ABOUT IT I OFTEN SAY TO MYSELF.
I would love the opportunity to either view your programs, have your services brought to our community or work with you in some way. I would appreciate hearing from you. I can be e-mailed at email@example.com I was wondering if you have a catalogue that I could view as well. You can forward any material or information at the following:
Career Information Center
C/O Diane Taylor
KEEP UP THE GREAT WORK!!
From: Winifred Barton
Dear Claire: I APPRECIATE the information below - it sounds like the best advice we have ever had. All your posting add up to COMMON SENSE which is really all we need in the final analysis.
Warm regards - Winifred Barton.
I've enjoyed your postings to Hrnet (of Cornell University), and that prompted me to visit your web site. I downloaded two of your articles dealing with customer service. Even though we are a water district, not a retail organisation, the principles you espouse hold as true for us as they do in the hospitality industry.
Many of the articles
referred to can be found at http://www.easytraining.com. A compilation
of the articles published in Easytraining Insights Digital will
be sold in book form in the near future. List yourself at
http://www.easytraining.com/contact.htm to be advised when publication
is ready. You can list yourself in the same form to be advised
of sales of our forthcoming supervisor's guide to employee motivation.
Home Page: http://www.easytraining.com
CHIC Hospitality Consulting